Returns and Repairs
All materials sent to Advanced Motion Controls must be assigned a Return Materials Authorization number (RMA). This includes non-AMC parts such as motors and other equipment received for system evaluation. Equipment received without an RMA number will be immediately returned at the originating shipper's expense.
Read the RMA Answer Sheet & Transaction Terms for pricing guidelines, warranty periods, product identification and reparability.
Product Identification - Determine the part number, serial number and version of your product.
Complete the following steps to obtain an RMA number:
- Record the serial number and model number for each unit to be returned. This information can be found on the product labels located on the outside of the product.
- Use the Repair Price Lookup Window to determine the charges for each unit.
Note: For warranty units there is no charge for repairs, however if no problems are found (NPF), an NPF fee will be charged. The method of payment must be stated before an RMA will be issued.
- Submit the completed form (below) or contact the Returns Department at 805-389-1935 from 8AM to 5PM Pacific time.
Note: Completing the form online qualifies you for a $25.00 discount on the total RMA fees.
- We will respond within 1-2 business days to issue an RMA or request more information. Typical response time is less than 8 business hours.