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Returns and Repairs

All materials sent to Advanced Motion Controls must be assigned a Return Materials Authorization number (RMA). This includes non-AMC parts such as motors and other equipment received for system evaluation. Equipment received without an RMA number will be immediately returned at the originating shipper's expense.

Read the RMA Answer Sheet & Transaction Terms for pricing guidelines, warranty periods, product identification and reparability.

Complete the following steps to obtain an RMA number:

Record the serial number and model number for each unit to be returned. This information can be found on the product labels located on the outside of the product.
Use the Repair Price Lookup Window to determine the charges for each unit.
Note: For warranty units there is no charge for repairs, however if no problems are found (NPF), an NPF fee will be charged. The method of payment must be stated before an RMA will be issued.

Repair Price Lookup Window

Enter the Exact P/N

Search Results For:

	Repair Price	If no problems found (NPF)	{Part_Number}
Non-Warranty	${NTE}	${NPF}	{NTE}
Warranty	$0	${NPF}	{NPF}

Submit the completed form (below) or contact the Returns Department at 805-389-1935 from 8AM to 5PM Pacific time.
Note: Completing the form online qualifies you for a $25.00 discount on the total RMA fees.
We will respond within 1-2 business days to issue an RMA or request more information. Typical response time is less than 8 business hours.

RMA Form

Required Fields are in RED

Contact / Address Information
Company		Shipping (if different)	Billing (if different)
First Name		First Name	First Name
Last Name		First Name	Last Name
Phone		Phone	Phone
Fax		Fax	Fax
Email	Invalid format.	Email	Email
Company Name
Company Address		Shipping Address	Billing Address
City		City	Billing Address
State		State	State
Postal Code		Postal Code	Postal Code
Country		Country	Country

Product Information

Did you work with ADVANCED Motion Controls personnel to troubleshoot the problem?

Please make a selection.

Yes, Who?

Are you interested in expedited service for a fee?

Yes

Serial Number

Model Number

Failure Description

Return Item 1

Required

Return Item 2

Return Item 3

Additional Items

Enter additional serial numbers here separated by commas:

Image Upload (Optional)
Upload images of your damaged units to help us with pre-evaluation. They can help us determine whether or not a unit is repairable before you send it in, thus saving you time and money. File Types Accepted: .jpg .gif .pdf .doc Maximum Files Size: 2MB (each)
	Select File	Description - Indicate the serial number if returning more than one unit. Also describe what to look for in the picture if it's not apparent.
Image 1
Image 2

Shipping
For Non-Warranty repairs indicate your preferred shipper and shipping method for the RETURN to you. (For international shipments we prefer to ship collect).
Name of Shipper (UPS, FedEx, Etc.)
Method (Ground, 2 day, Red, etc.)
Shipping Payment	Pre-Pay and Add Collect (please supply the account number) Other

Payment
**** An RMA can only be issued after the payment method has been agreed upon. ****
Maximum Total Order Value	The amount equaling the total of all NTE/NPF prices for all products requesting repairs. If the value entered is incorrect you will be contacted and advised of the correct amount.
Payment Method	Please select a payment method Credit Card - OUR PREFERRED METHOD OF PAYMENT. You will be contacted by telephone to transfer your credit card information. Credit Terms (Established) - Your company has previously established terms with ADVANCED Motion Controls, e.g., NET 30... Credit Terms (Not yet established) - Your company would like to establish terms with ADVANCED Motion Controls. This can add 2~3 weeks of processing time depending on the timely response of your references. Upon request be prepared to email or fax your credit reference sheet including a minimum of 3 references. Purchase Order Number - Required for Terms (do not enter Credit Card information on this form)

Terms
I agree to the RMA Transaction Terms and pricing by ADVANCED* Motion Controls*	To process you must agree to the terms.

If additional contact via telephone is needed, dial 805.389.1935 from 8:00 a.m. to 5:00 p.m. (Pacific Time) for Applications Engineering or Returns Customer Service.

Do not enter credit card numbers on this form. Credit card numbers should only be given as instructed by our Customer Service personnel. We accept these credit cards: