Support

Choose from the following support categories. Product datasheets and downloads specific to an Active product are located on the part detail page for that product. Use the search bar to select your model number and navigate to the appropriate part detail page.

Support Downloads

Downloads

General product downloads for actively marketed products.

View More

support-reserved

Reserved and Discontinued

Hardware and software downloads for Reserved and Discontinued product models.

View More

support-contact

Contact Us

Customer Service, Technical Support, and Custom Solutions contact information and forms.

View More

support-local-reps

Local Reps and Agents

Find local representatives and agents around the world to assist with your motion control needs.

View More

support-returns

RMA - Returns and Repairs

Information on product returns and repairs, including online RMA form.

View More

support-glossary

Glossary

Compilation of frequently used terms in the motion control industry.

View More

Making it Happen

"I had a very wonderful customer service experience. Donna McCarthy was very helpful and responded to my emails very quickly. She went above and beyond to assist me with my order. [I'll] definitely do business with you again if I ever need to in the future."

- Chris P
General Lift